Phonics
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Instructions To Repair Lesson Playback

 
If the lessons do not playback properly OR they do not load and start properly OR lesson playback stops before the lesson is completed OR any other problem occurs with lesson playback, please follow these instructions to resolve the problem.

Incorrect lesson playback is the only problem that occasionally occurs with our product. This is caused by the Adobe Flash Player browser plugin becoming corrupted. This DOES NOT mean that you have had a virus attack on your computer. There are several reasons that the Flash Player plugin can become corrupted that are beyond our control.

Please use the Microsoft Internet Explorer browser program to first confirm that these instructions have corrected the lesson playback before using other brands of browsers.
Print out this page and read all of these instruction steps before proceeding. These steps are ONLY for Microsoft Windows systems. If you have a Macintosh system, click the Apple on your Menu bar and select Software Update and install any available updates. This may require a system restart. If you are still experiencing Flash problems, please contact Customer Support.

Step 1) Download Adobe Flash Uninstaller: CLICK HERE to start the Flash Player removal program. When you click the link a box will appear. Click the "OPEN" button to start the removal program.

Step 2) Uninstall Adobe Flash Player: A box will appear that says "Adobe Flash Player Uninstaller." Click "Uninstall" button. When the removal program completes you will see a box that says "Flash player successfully uninstalled."

Step 3) Install Adobe Flash Player: CLICK HERE to visit the Adobe Flash Player Install page. Click Download Now and follow the prompts to complete the installation.

Step 4) Clear Browsing Data: Once the Installation is complete, clear all browsing history including cache, cookies, and shortcuts and exit your browser.

Step 5) Return to Run Lessons: Open your browser, visit our website, login to your account, and try running the lesson again.

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